100% Automated Audit for Call and Communication Quality
Instead of listening to every interaction in your operations one by one, leave this task to artificial intelligence. Ncvav AI Quality Assessment analyzes call center conversations in real-time, objectively measuring customer satisfaction and agent performance.
Features
- Speech-to-Text (STT): Automatic transcription and archiving of all conversations with high accuracy.
- Sentiment and Signal Analysis: Real-time analysis of stress, sentiment, and attention levels during customer-agent interactions.
- Automated Scoring: Rule-based scoring and detailed reporting based on your organization's quality criteria.
- Cost Savings: Reducing Quality Assurance (QA) operational costs by eliminating manual call monitoring time.
